FAQ

What are the two delivery stages?

Order preparation usually takes 1–2 business days after payment authorization. Estimated carrier travel after dispatch is 4–6 business days.

Do you accept change-of-mind returns?

Yes. We accept eligible defective and non-defective new merchandise and exchanges. A non-defective item must be unused and in original condition, and the request must be submitted within 30 calendar days after delivery.

Is return postage charged?

No. Use the free prepaid label included in the parcel after the request is approved. There is no restocking fee. Refunds are initiated to the original method within 10 days after approval; bank posting may take extra time.

How can I reach the shop?

Use Contact Us for questions concerning sauce listings, orders, tracking, returns, payments or privacy. Payment choices for a USD order are displayed in secure checkout.